A quality policy and quality management procedure template that demonstrates that the company has a structured and documented approach to quality, although it does not hold any formal accreditation (such as ISO 9001:2015).  The quality management procedure is one of the main elements that appears in most PQQs and tenders and as such, if your recruitment agency does not hold the ISO quality accreditation, it is vital to be able to demonstrate that you have formal, documented quality procedures in place.

The quality management procedure template covers essential areas such as:

• The policy statement & scope
• Authority & responsibility for quality
• Company accreditations & professional memberships
• Quality assurance
• Company commitments
• Company policies &  procedures
• Operational processes
• Document control
• Recruitment software
• Management reviews and internal audits
• Complaints management
• Policy communication and training.

Length of Document: 9 pages

Last Reviewed / Updated: 29.07.26

If you need any further assistance with Quality Assurance questions in recruitment tenders, please email fiona.brunton@bruntonconsultancy.co.uk