Brunton Bid Writing is a Brunton Consultancy Ltd brand. Brunton Consultancy holds your personal data in accordance with the security provisions of the General Data Protection Regulation and will only use your information for the purposes stated and for which you have given consent. In particular, we will:
- Only collect, store or use your personal information for the specific purpose that you gave it to us to fulfil.
- Use your information to support the service provision and carry out the assignments for which you have contracted with us.
- Not sell your personal data to a third party.
- Not share your personal data with a third party for marketing purposes without your knowledge and agreement.
- Take appropriate technical and organisational security measures to safeguard personal information.
We will collect personal data about you using a variety of methods, including (but not limited to) through our website, social media channels, events, contracted to write bids and tenders on your behalf and subsequent telephone and email contact.
When you visit our website, we may collect certain information by automated means, such as using cookies, web beacons and web server logs. The information we may collect in this manner includes your IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our website, dates and times of visits to our website and other usage statistics.
- Google Analytics – to improve performance of our website and ensure that content remains relevant and interesting for our audience.
- Security Plugins – to track visitors to the site and protect the site against any black-listed traffic.
- Shopping Plugins – if you have registered as a customer then cookies are used to track that you are logged in and authorised to view restricted content on the site specific to your own user account.
A web beacon is an often-transparent small graphic image that is placed on a website or in an email that is used to monitor the behaviour of the user visiting the website or sending the email. It is often used in combination with cookies. We may obtain data (including but not limited to your browser information) through these automated collection methods as you click through various pages on our website. You may be able to restrict or disable certain types of cookies; however, this may prevent full use of all the features on our website. As required by law, we will obtain your consent before collecting personal data using cookies or similar automated means.
We may also use third-party apps, tools, plug-ins and widgets on our website and these may use automated means to collect information relating to how you interact with these features. Such information collected is subject to the privacy policies of those providers and to applicable law. Brunton Consultancy Ltd is not responsible for the practices of these providers.
We will use the information you provide to:
- Deliver our bid, tender, proposal and presentation writing services.
- Respond to your enquiries and manage our relationship with you.
- Send you invoices & correspondence.
- Analyse data and trends from our website.
- Send you notifications when new tenders or blog articles are published (if you have subscribed to this service).
- Prevent fraudulent and unlawful activity and comply with legal requirements, industry standards, contractual obligations and company policies/procedures.
- Improve our business services and the performance of our website.
- Create and manage online accounts.
Your IP address may be disclosed to third-party analytics providers (e.g. Google Analytics) to help us analyse use of our website performance and track the effectiveness of our marketing activity.
In all other cases, we will only disclose personal information we collect about you to facilitate delivery of our services unless we are required to do so to comply with any applicable law, in connection with an investigation of suspected or actual fraudulent activity or based on a lawful disclosure request.
We have ongoing relationships with our clients which involves the development of a tender library. We will therefore keep the information we have on file until we are asked to delete it to support completion of future bids and tenders.
We maintain administrative, technical and physical safeguards to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
All of our employees and associates who may have access to, or are associated with the processing of personal data are obliged to respect the confidentiality of our clients’ personal data.
If you wish to make a subject access request (SAR) or make a complaint about our handling of a SAR, you should contact Fiona Brunton on 01688 400319 or email firstname.lastname@example.org.
We will aim to acknowledge a complaint within 24 hours and an investigation will commence immediately with an assessment of the situation and contact with all individuals involved.
In every case we will take all reasonable and practicable steps to resolve the complaint within 15 working days of its receipt unless the nature of the complaint requires additional investigation or action by an appropriate third party in which case the complaint will be resolved as soon as possible thereafter.
During the complaints resolution process we will ensure that you are kept abreast of progress in resolving the complaint.
We maintain a written log of all complaints which includes your name and contact details, nature of the complaint, actions taken to resolve it and any changes to procedures to prevent recurrence.
You also have the right to complain to the Information Commissioner’s Office if you believe that we have not complied with the above policy or the law pertaining to your personal information on the following number: 0303 123 1113.
We are registered with the Information Commissioner’s Office and our registered number is Z1729094.