Service Level Agreement (SLA) & Key Performance Indicators (KPIs) Template

This Service Level Agreement template contains to SLAs (one for temporary/contract recruitment and one for permanent) together with suggested KPIs and performance measures for recruitment agencies.  It also comes with supporting information to help recruitment agencies to answer a broad range of recruitment tender questions relating to service levels and performance.  It is provided in a table format and the information contained within it should help with answering the majority of questions you will find in recruitment tenders relating to SLAs and KPIs

Length of Document:  12 pages

Last Reviewed / Updated:  17.02.22

If you need further help relating to service levels, just give us a call on 01688 400319 or email fiona.brunton@bruntonconsultancy.co.uk.