This service evaluation process details the steps that recruitment agencies should take to measure the service delivered to both clients and candidates. The text focuses on three key performance areas:
- Clients evaluating the service provided by individual workers
- Clients evaluating the service provided by the agency
- Candidates evaluating the service provided by the agency
This tender text provided gives a full explanation of the process steps that an agency should use to gather feedback both formally and informally and includes three performance measurement questionnaires that can be used to capture this information from clients and candidates. It also touches on complaints handling, continuous improvement and how service evaluation feedback is collated and presented during the management information and review processes.
Length of document: 7 pages including 3 service evaluation questionnaire templates
Last reviewed / updated: 27.10.16
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