Brunton Bid Writing

PQQ, Bid & Tender Specialists for the Recruitment Industry

Tel: 01688 400319

fiona.brunton@bruntonconsultancy.co.uk

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NHS Clinical Complaints & Operational Complaints – NHS Employers Standards

Operational complaints & NHS clinical complaints procedure compliant with NHS Employers Standards.  Updated in line with requirements for the HealthTrust Europe tenders.

Includes:

  • Full process, timescales and escalation procedure for operational complaints.
  • Process for clinical complaints including how the complaint will be managed with the complainant and also the agency worker.
  • Recording, review and analysis of complaints.
  • Reporting of complaints to professional / regulatory bodies.
  • Escalation process.
  • Alert notices.
  • Process for escalating a complaints to the Care Inspectorate (Scotland)
  • Process for escalating a complaints to the RQIA (Northern Ireland)

Last reviewed / updated:  05.02.20

Length of document:  8 pages

If you require further information, please contact Fiona on 01688 400319 or email fiona@bruntonbidwriting.co.uk

 

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