Operational complaints & NHS clinical complaints procedure compliant with NHS Employers Standards.
Includes:
- Full process, timescales and escalation procedure for operational complaints.
- Process for clinical complaints including how the complaint will be managed with the complainant and also the agency worker.
- Recording, review and analysis of complaints.
- Escalation process.
- Process for escalating a complaints to the Care Inspectorate (Scotland)
- Process for escalating a complaints to the RQIA (Northern Ireland)
Last reviewed / updated: 28.08.19
Length of document: 8 pages
If you require further information, please contact Fiona on 01688 400319 or email fiona@bruntonbidwriting.co.uk
£95.00
