Operational complaints & clinical complaints procedure compliant with NHS Employers Standards for use with supply of Agency Workers. Updated in line with requirements for the HealthTrust Europe TWSIII tender.
Includes:
- Response times for complaints.
- Operational complaints procedure.
- Clinical complaints procedure.
- Poor performance, confidential references and worker supply.
- Reporting of complaints to professional / regulatory bodies.
- Alert Notices
- Process for escalating a complaints to the Care Inspectorate (Scotland).
- Process for escalating a complaints to the RQIA (Northern Ireland).
- General process for complaints escalation.
- Escalation to the REC.
- Escalation to APSCo.
- Recording, review and analysis of complaints.
- Provision of the complaints policy to clients, candidates and workers.
Last reviewed / updated: 24.01.24
Length of document: 8 pages
If you require further information, please contact Fiona on 01688 400319 or email fiona@bruntonbidwriting.co.uk
£125.00