All Documents

Advice & guidance to help smaller recruitment agencies compete successfully with the large players when tendering to provide temporary, contract or permanent recruitment services.

This policy has been written specifically to help our customers answer a question on the 2019 NHS LPP / Workforce Alliance tender.  Please use this link for standard Data Protection…

This Agency Worker Handbook has been written specifically for staff that are provided to the NHS and other healthcare settings.  It is a detailed document that should be provided to…

This Code of Conduct is compliant with the Bribery Act 2010 and is designed to accompany your company's Anti-Bribery and Anti-Corruption Policy. It is signed by each employee and is…

This anti-bribery & anti-corruption company policy template relates to the Bribery Act 2010 and the procedures that your recruitment agency should have in place to ensure compliance with this legislation.…

This application form template is suitable for recruitment agencies supplying temporary workers, contractors and permanent placements. This form would also be suitable for a broad range of employers with some…

This Appraisal & Revalidation Procedure is fully compliant with NHS Employers Standards for all healthcare professionals including doctors and nurses & midwives, and pharmacy professionals.  It includes the procedure for…

A tick list that allows recruitment agencies to check that all legal, regulatory and best practice documentation and information has been received, validated and is up to date in the…

A guide to business writing as well as how to present bids and tenders including writing style, grammar, spelling, consistency and layout which all have an impact on the overall…

This Business Continuity Plan / Disaster Recovery Procedure provides key headings together with prompts for content to allow you to build you own recruitment agency's Business Continuity Plan and Disaster…

Step by step instructions on how to calculate the true cost of employer's NI for temporary workers.

Step by step instructions on how to calculate paid annual leave for temporary workers.

Detailed text to support recruitment agencies with tender questions relating to candidate attraction, candidate sourcing and building candidate databases or talent pools.  This document details 14 different methods that agencies…

This document provides details about all of the different methods of conducting pre-employment checks on candidates for recruitment agencies including: Proof of ID Proof of address Eligibility to work in…

A free Complaints Record template which shows the information that is gathered when a client or candidate complaint is made to a recruitment agency including how this information is recorded…

This company policy template provides a clear complaints and escalation process required in so many recruitment tenders. It includes how to make a formal complaint and the timescale / process…

Recruitment tender writers are often asked to describe their continuous improvement process and provide details of how they will offer continuous improvement to the client throughout the life of the…

Written specifically for recruitment agencies, this Coronavirus Business Continuity Plan covers the company's response to the COVID-19 pandemic including: The overall company objectives Key contacts General business approach to dealing…

A policy template that demonstrates how your recruitment agency operates in a manner that brings about simultaneous economic, social and environmental benefits (Corporate Social Responsibility or CSR). The policy template…

This criminal record and barring checking procedure is fully compliant with legislation, regulation and NHS Employers Standards, Care Inspectorate in Scotland and RQUI in Northern Ireland.  It is designed to…

This Disability Policy Template designed specifically for recruitment agencies, covering areas such as disability discrimination, pre-employment health questionnaires, reasonable adjustments and positive action for disabled people.

A range of different ways of discounting price for recruitment agencies when tendering, together with considerations and implications of each method. This free download details ideas for offering guarantees, discounts…

A comprehensive drugs & alcohol policy template covering how recruitment agencies deal with drugs & alcohol in the workplace.  This policy specifies responsibilities for staff at all levels in relation…

This English Language Check Procedure is designed to ensure that anyone working in the healthcare sector has the required level of English language competence to enable them to undertake their…

A policy template that shows how your recruitment agency operates in an environmentally sensitive way, and adheres to relevant directives, regulations and codes of practice. The environmental policy template /…

A template form to enable the company to gather the information that underpins the Equality Act 2010 covering relevant protected characteristics and enabling you to establish the diversity of your…

Reviewed for compliance by ACAS, this policy template covers all protected characteristics of diversity detailed under the Equality Act 2010. It also describes how the recruitment agency handles a wide…

A policy template that demonstrates how the recruitment agency ensures responsible corporate behaviour through its business practices. It includes detailed sections on human rights, employee rights, environmental issues, avoiding conflicts…

A comprehensive company policy template covering a broad range of the types of fraud that are most prevalent in the recruitment industry. This Fraud Policy Template covers the responsibilities of…

This Freedom of Information (FOI) policy template is written in line with the Freedom of Information Act 2000. Although companies that are not public authorities do not meet the necessary…

GDPR Data Protection and Privacy policy templates for use by recruitment agencies.  As a business that collects, uses and stores personal data, you are obliged to comply with the General…

All companies employing 5 or more people must have a health & safety policy by law. This is an extremely robust Health & Safety Policy template designed for recruitment agencies…

A comprehensive document that details the individual responsibilities of clients, employment businesses and temporary workers relating to Health & Safety. This is supplemented with a health & safety questionnaire that…

Occasionally you are asked to provide a Health & Safety Policy Statement rather than a full Health & Safety Policy in recruitment tenders. This statement template is designed to support…

The quality of case studies can often be the deciding factor between winning and losing a tender - in fact I would go as far as to say that case…

Bids and tenders often ask you to start the document with an executive summary. This may be a generic company executive summary or a “tender specific” one which is an…

Verification of the candidate’s identity should be the first check that is undertaken as all other checks will be invalid if the individual’s ID cannot be proven.  This policy template…

Contract implementation process and project plan template providing a detailed breakdown of each stage that a recruitment agency will need to go through in order to implement a new contract.…

Information security is something that is increasingly being incorporated in PQQs (pre-qualification questionnaires), bids and tenders and is seldom documented by agencies.  Clients are becoming more concerned about information security…

This zip file provides master vendor process flow chart templates for recruitment agencies operating a manual process and also those with VMS or managed service software.  There are two  process…

A quick overview of why recruitment agency clients see Master Vendor solutions as operationally and commercially beneficial. This document may assist you if you are trying to engage with a…

This medicines management policy complies with minimum standards for administration of medicines and the guidelines provided within the NMC’s Standards for Medicines Management for prescribing, dispensing, storage, administration and disposal…

Modern slavery and human trafficking are not always perceived to be risky in the recruitment industry with the possible exception of those sectors covered under the Gangmasters Licensing Act, however…

Operational complaints & NHS clinical complaints procedure compliant with NHS Employers Standards.  Updated in line with requirements for the HealthTrust Europe tenders. Includes: Full process, timescales and escalation procedure for…

NHS Compliance process flow chart aligned to the NHS Employers Standards and covering: Identity & Verification/Checks Right to Work Verification/Checks Professional Registration & Qualifications Checks Employment History & Reference Checks…

NHS Compliance process flow chart aligned to the NHS Employers Standards and covering: Identity & Verification/Checks Right to Work Verification/Checks Professional Registration & Qualifications Checks Employment History & Reference Checks…

Conducting NHS a professional registration check is a mandatory requirement for recruitment agencies when placing workers in medical and clinical settings.  All health professionals must have their professional registration and…

Recruitment procedure for recruiting temporary and permanent staff for NHS Contracting Authorities - compliant with NHS Employers Standards.  This policy template includes: Client ordering process Advertising Application Form Initial Screening…

This Standard Operating Process or SOP is designed to provide your Consultants with step by step instructions for carrying out all compliance, recruitment and induction checks.  It has been written…

This Standard Operating Process or SOP is designed to provide your Consultants with step by step instructions for carrying out all compliance, recruitment and orientation checks.  It has been written…

This Statutory and Mandatory Training Check Procedure ensures that healthcare professionals complete the requisite NHS training prior to starting a job or assignment.  NHS training has to be compliant with…

Personal data authorisation form to enable an agency to use a candidate's personal data to support recruitment into the NHS in alignment with the GDPR. Form to be signed and…

Purchasing & Procurement Policy - a policy template that demonstrates how your recruitment agency purchases / procures goods and services in an ethical, objective and fair manner for use in…

A quality policy and quality management procedure template that demonstrates that the company has a structured and documented approach to quality, although it does not hold any formal accreditation (such…

A policy template often asked for in recruitment tenders that details the recruitment process that you use to select staff for your recruitment agency. This template covers all stages from…

Detailed breakdown of the best practice recruitment process steps that recruitment agencies use when recruiting temporary workers, contractors, permanent candidates and conducting an executive recruitment campaign.  The process details all…

When recruiting, it is essential to verify the applicant's CV including employers, dates of employment, reasons for leaving jobs and gaps in employment to ascertain the candidate's suitability and probity…

This company policy template provides full details of the recruitment agency's referencing policy for provision of temporary and contract workers. It can also be used for permanent placement although the…

Recruitment agency policy template to demonstrate that you have a structured, compliant and auditable approach to checking and updating candidate eligibility to work in the UK / right to work…

This template underpins the implementation of Business Continuity procedures and should tie in with your recruitment agency's Disaster Recovery plan. It contains a detailed breakdown of how your business identifies…

A Child Protection / Safeguarding Children Policy is essential for recruitment agencies that are supplying staff who have exposure to or contact with children and young people. The policy template…

Essential for all recruitment agencies supplying staff who will have exposure to vulnerable adults. This safeguarding template details how the agency will ensure the safety and security of vulnerable adults…

This service evaluation process details the steps that recruitment agencies should take to measure the service delivered to both clients and candidates.  The text focuses on three key performance areas:…

A robust template applicable to all recruitment sectors and categories of staff provision. The sample Service Level Agreement (SLA) comes complete with details of typical Key Performance Indicators (KPIs) for…

This social media policy template is designed for recruitment agencies and covers the dos and don'ts for social networking in most office environments together with the consequences for improper use.

This document download will help recruitment agencies with tender questions about the transfer of temporary workers (including TUPE) or "transitioning" as it is referred to by some companies. It includes…

A policy template that covers the recruitment agency's approach to internal and external training of employees including the company policies and procedures, mandatory training (e.g. what is covered in induction…

This useful tender definition document provides a wide range of terminology used in recruitment bids and tenders, together with clear and simple definitions and explanations of what each term means.…

Thie procedure describes how you will ensure accurate charging, invoicing and timesheet procedures in line with NHS contracts.  It is often required for CCS, CPP, LPP, NHS Procurement in Partnership…

Whistleblowing or Public Interest Disclosure policies for recruitment agencies are relevant to all sectors but are particularly important in the health or social care sectors where companies are providing staff…

This Work Health Assessments procedure (previously known as occupational health checking procedure) is fully compliant with NHS Employment Check Standards and is designed to assess whether candidates have a health…