All Documents

Advice & guidance to help smaller recruitment agencies compete successfully with the large players when tendering to provide temporary, contract or permanent recruitment services.

Thie procedure describes how you will ensure accurate charging, invoicing and timesheet procedures in line with NHS Frameworks.  It is often required for CCS, Workforce Alliance and HealthTrust Europe tenders.  […]

This Agency Worker Handbook has been written specifically for staff that are provided to the NHS and other healthcare settings.  It is a detailed document that should be provided to […]

This anti-bribery & anti-corruption company policy template relates to the Bribery Act 2010 and the procedures that your recruitment agency should have in place to ensure compliance with this legislation. It also covers the procedures your recruitment agency has in place to manage conflicts of interest, corporate gifts and hospitality.

This Anti-Bribery Code of Conduct is compliant with the Bribery Act 2010 and is designed to accompany your company’s Anti-Bribery and Anti-Corruption Policy. This document should be signed by each […]

An Anti-Money Laundering (AML) policy template customised for recruitment agencies and businesses that meets the requirements of prevailing legislation.  This template covers: Scope of the policy Responsibilities (including appointment of […]

This Appraisal & Revalidation Procedure is fully compliant with NHS Employers Standards for all healthcare professionals including doctors and nurses & midwives, and pharmacy professionals.  It includes: Appraisals for healthcare […]

A guide to business writing as well as how to present bids and tenders including writing style, grammar, spelling, consistency and layout which all have an impact on the overall success of a submission. This document provides basic rules and suggestions to help you to develop a consistent corporate style and to construct clear and persuasive tenders and proposals.

This Business Continuity Plan / Disaster Recovery Procedure provides key headings together with prompts for content to allow you to build you own recruitment agency’s Business Continuity Plan and Disaster Recovery Policy. The policy template focuses mainly on potential systems / te

Detailed text to support recruitment agencies with tender questions relating to candidate attraction, candidate sourcing and building candidate databases or talent pools.  This document details 14 different methods that agencies […]

Many public sector clients and are now requiring you to provide a Carbon Reduction Plan as part of your bid.  Any such Carbon Reduction Plan must align with PPN06/21 and […]

A package of 9 policy and procedural templates to aid completion of the Care Inspectorate application.  The package has been written specifically for supply of agency nurses in Scotland and […]

A free Complaints Record template which shows the information that is gathered when a client or candidate complaint is made to a recruitment agency including how this information is recorded and how the complaint is resolved and signed off.

This company policy template provides a clear complaints and escalation process required in so many recruitment tenders. It includes how to make a formal complaint and the timescale / process within which it will be resolved and or escalated.

This criminal record and barring checking procedure is fully compliant with legislation, regulation and NHS Employers Standards, Care Inspectorate in Scotland and RQUI in Northern Ireland.  It is designed to […]

UK GDPR Data Protection policy template for use by recruitment agencies.  As a business that collects, uses and stores personal data, you are obliged to comply with the UK General […]

A range of different ways of discounting price for recruitment agencies when tendering, together with considerations and implications of each method. This free download details ideas for offering guarantees, discounts & rebates for recruitment agencies including a range of different ways of discounting price with a view to offering added value to the client in return for additional commitment and business.

When recruiting, it is essential to verify the applicant’s CV including employers, dates of employment, reasons for leaving jobs and gaps in employment to ascertain the candidate’s suitability and probity […]

This English Language Check Procedure is designed to ensure that anyone working in the healthcare sector has the required level of English language competence to enable them to undertake their […]

A policy template that shows how your recruitment agency operates in an environmentally sensitive way, and adheres to relevant directives, regulations and codes of practice. The environmental policy template / sustainability policy template also provides an Environmental Management Programme & Objectives that are appropriate to a recruitment agency / business.

A template form to enable the company to gather the information that underpins the Equality Act 2010 covering relevant protected characteristics and enabling you to establish the diversity of your staff and applicants to support equality monitoring for both best practice and to support recruitment tender writing.

Reviewed for compliance by ACAS, this policy template covers all protected characteristics of diversity detailed under the Equality Act 2010. It also describes how the recruitment agency handles a wide range of potential discrimination, harassment and victimisation situations; how diversity is monitored; and how the recruitment, selection, training and promotion processes are free kept from discrimination.

A policy template that demonstrates how the recruitment agency ensures responsible corporate behaviour through its business practices. It includes detailed sections on human rights, employee rights, environmental issues, avoiding conflicts of interest, anti-corruption, confidentiality, ethical purchasing and procurement and how you will deal with suppliers and partners.

Particularly aligned to supplying into the NHS (and updated to align with the requirements of HealthTrust Europe’s TWSIII specification), this policy template covers how your agency supplies in alignment with […]

A comprehensive company policy template covering a broad range of the types of fraud that are most prevalent in the recruitment industry. This Fraud Policy Template covers the responsibilities of all parties (including Employees, Contractors/Temporary Workers, Job Applicants and Consultants/Suppliers).

A detailed consent form that enables a recruitment agency to obtain specific candidate consent to process and share various data to support provision of the service and 3rd party audits. […]

All companies employing 5 or more people must have a health & safety policy by law. This is an extremely robust Health & Safety Policy template designed for recruitment agencies and other office based operations. It will also assist with answering tender questions relating to health & safety in recruitment tenders.

A comprehensive document that details the individual responsibilities of clients, employment businesses and temporary workers relating to Health & Safety. This is supplemented with a health & safety questionnaire that can be used by Employment Businesses to gather essential Health & Safety information from clients to enable them to fulfil all of their obligations.

Occasionally you are asked to provide a Health & Safety Policy Statement rather than a full Health & Safety Policy in recruitment tenders. This statement template is designed to support the extremely robust Health & Safety Policy Template written by Brunton Bid Writing (available in the Health, Safety, Safeguarding and Care category) as it provides an overview what is covered in the full Health & Safety Policy.

The quality of case studies can often be the deciding factor between winning and losing a tender – in fact I would go as far as to say that case studies and providing evidence to demonstrate your competence and experience are the single most important elements of a winning recruitment tender! This document shows you how to write impactful case studies and provides 2 examples.

Bids and tenders often ask you to start the document with an executive summary. This may be a generic company executive summary or a “tender specific” one which is an overview of how your company will meet the client’s overall requirements. This useful document gives a breakdown of what should be included in an executive summary.

Verification of the candidate’s identity should be the first check that is undertaken as all other checks will be invalid if the individual’s ID cannot be proven.  This policy template […]

Contract implementation process and project plan template providing a detailed breakdown of each stage that a recruitment agency will need to go through in order to implement a new contract. This comes with a project plan Gantt chart for permanent and temporary recruitment.

Information security is something that is increasingly being incorporated in PQQs (pre-qualification questionnaires), bids and tenders and is seldom documented by agencies.  Clients are becoming more concerned about information security […]

This medicines procedure for recruitment agencies has been written specifically for those organisations that are supplying nursing staff to the NHS and other private sector organisations.  It is NOT suitable […]

Modern slavery and human trafficking are not always perceived to be risky in the recruitment industry with the possible exception of those sectors covered under the Gangmasters Licensing Act, however […]

Modern Slavery is a hot topic in tenders now and we are seeing more and more questions relating to how recruitment agencies manage their supply chain. This template is a […]

Produced by the Govermnent Commercial Function back in December 2020, this provides an overview of the 5 main Social Value Themes in the National TOMs (Themes, Outcomes and Measures). Themes […]

All suppliers to the NHS Frameworks (HealthTrust Europe and Workforce Alliance) are subject to compliance audits.  As part of these audits, agencies are being asked to provide a documented Audit […]

Operational complaints & clinical complaints procedure compliant with NHS Employers Standards for use with supply of Agency Workers.  Updated in line with requirements for the HealthTrust Europe TWSIII tender. Includes: […]

Conducting NHS a professional registration check is a mandatory requirement for recruitment agencies when placing workers in medical and clinical settings.  All health professionals must have their professional registration and […]

This Standard Operating Process or SOP is designed to provide your Consultants with step by step instructions for carrying out all compliance, recruitment and induction checks in alignment with NHSE […]

This Standard Operating Process or SOP is designed to provide your Consultants with step by step instructions for carrying out all compliance, recruitment and orientation checks for permanent or fixed […]

NHS compliance / pre-assignment checklist for use when auditing candidate files for medical and clinical roles.  Aligns with NHS Employers standards for use with Workforce Alliance / HTE frameworks. No […]

A privacy policy or privacy notice template written specifically for recruitment agencies.  This is an external document which can be used on your website to convey to data subjects how […]

A full list of the NHS recruitment frameworks/contracts to supply the NHS in the UK including: Agency workers (temporary) frameworks (clinical and non-clinical) UK permanent placement frameworks International permanent recruitment […]

A full list of the key public sector recruitment frameworks/contracts in the UK together with their contract start and end dates and details of the lots/specialisms covered under each of […]

Purchasing & Procurement Policy – a policy template that demonstrates how your recruitment agency purchases / procures goods and services in an ethical, objective and fair manner for use in recruitment tenders.

A quality policy and quality management procedure template that demonstrates that the company has a structured and documented approach to quality, although it does not hold any formal accreditation (such as ISO 9000). Quality is one of the main elements that appears in most PQQs and tenders and as such, if your recruitment agency does not hold the ISO quality accreditation, it is vital to be able to demonstrate that you have formal, documented quality procedures in place.

A documented recruitment and induction process for recruiting UK international medical and clinical candidates that that aligns with NHS Employers checking standards and NHS Framework requirements. This policy template covers: […]

A documented recruitment and induction process for recruiting UK permanent, fixed term and temporary candidates that that aligns with NHS Employers checking standards and NHS Framework requirements. This policy template […]

A policy template often asked for in recruitment tenders that details the recruitment process that you use to select staff for your recruitment agency. This template covers all stages from “approval to hire” right through every stage of the recruitment process to the “start date and probationary period”.

Detailed breakdown of the best practice recruitment process steps that recruitment agencies use when recruiting temporary workers, contractors, permanent candidates and conducting an executive recruitment campaign.  The process details all […]

Right to work in the UK policy template for recruitment agencies which covers a full breakdown of the right to work procedure including: Asylum & Immigration Regulations. Right to Work […]

Recruitment agency policy template to demonstrate that you have a structured, compliant and auditable approach to checking and updating candidate eligibility to work in the UK / right to work in the UK and immigration / visa status.

This template underpins the implementation of Business Continuity procedures and should tie in with your recruitment agency’s Disaster Recovery plan. It contains a detailed breakdown of how your business identifies and assesses those risks most associated with recruitment agencies / recruitment businesses, and the contingency measures and preventative actions you have in place to mitigate each known risk.

A package of 18 policy and procedural templates to aid completion of the policies section of the RQIA application.  The package has been written specifically for supply of agency nurses […]

Essential for all recruitment agencies supplying staff who will have exposure to vulnerable adults. This safeguarding template details how the agency will ensure the safety and security of vulnerable adults that its staff / temporary workers come into contact with and details of the safeguards that are in place to protect them. It also covers the practices and reporting procedures that should be followed in the event that any form of abuse or neglect is suspected.

This service evaluation process details the steps that recruitment agencies should take to measure the service delivered to both clients and candidates.  The text focuses on three key performance areas: […]

A robust template applicable to all recruitment sectors and categories of staff provision. The sample Service Level Agreement (SLA) comes complete with details of typical Key Performance Indicators (KPIs) for temporary workers / contractors and permanent staffing services. It also comes with supporting information to help recruitment agencies to answer a broad range of recruitment tender questions relating to service levels and performance.

This document download will help recruitment agencies with tender questions about the transfer of temporary workers (including TUPE) or “transitioning” as it is referred to by some companies. It includes information about TUPE, a sample transfer project plan, the steps to transitioning, risks and contingencies for transfers and a TUPE checklist.

This Core and Mandatory Training Check Procedure is designed for social work and social care agency workers and complies with NHS Framework requirements. It ensures that workers complete the requisite […]

This Statutory and Mandatory Training Check Procedure is designed for medical and clinical agency workers within the NHS. It ensures that healthcare professionals complete the requisite NHS training prior to […]

This Statutory and Mandatory Training Check Procedure is designed for non-medical, non-clinical agency workers within the NHS. It ensures that workers complete the requisite NHS training prior to starting a […]

This useful definitions for bidding and tendering document provides a wide range of terminology used in recruitment bids and tenders, together with clear and simple definitions and explanations of what […]

Whistleblowing or Public Interest Disclosure policies for recruitment agencies are relevant to all sectors but are particularly important in the health or social care sectors where companies are providing staff who have exposure to vulnerable adults or children. This template details how the recruitment agency will meet legal obligations and protect staff making a protected disclosure. It defines a “qualifying disclosure” and details how such disclosures should be made and escalated.

This Work Health Assessments procedure (previously known as occupational health checking procedure) is fully compliant with NHS Employment Check Standards and is designed to assess whether candidates have a health […]